Terms & Conditions

Trade

Please refer to the Trade Terms and Conditions on the dedicated trade website , Or alternatively contact us directly for a copy of Trade T&C’s.

Our Contact Details:

Metcalfe Models and Toys Ltd
Bell Busk, Skipton, North Yorkshire, BD23 4DU, United Kingdom.
Phone: 01729 830072
Email: info@metcalfemodels.com
VAT Registration Number 804842730

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Full payment must be made in advance of delivery by Visa/Debit, MasterCard. Unfortunately we cannot accept American Express or Diners. If we are unable to fullfill any part of an order we will contact you and if necessary contact you and refund where applicable.

Prices quoted are in UK Sterling and include VAT.

Overseas – prices quoted in UK Sterling exclude VAT.

Shipping And Handling

The following postage charges apply to all UK destinations.

All orders £4.00 – 48 Tracked Royal Mail
Overseas charged at cost.

Delivery Schedule

Delivery of goods in the UK. that are in stock is normally within 7 working days. Normal method of despatch is 48 hour tracked post or parcel post according to weight.

Back Orders

We do not place any items on back order.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Contacting Us

If you need to contact us, please email us using the link on the store page, alternatively, you can call on 01729 830072 (International +44 1729 830072) (Monday – Thursday 8am – 5pm) or write to us at info@metcalfemodels.com

Privacy Policy

Please go to our Privacy Policy page

Returns Policy

Please go to our Returns Policy page.

Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.