Delivery and Returns

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The following postage charges apply to all UK destinations.

Orders up to £19.99 – p&p £2.50

Orders £20 and over – p&p £4.50

Outside the UK – charged at cost.
(once your order is received a pro forma will be emailed back to you stating the postage cost with a secure link to a payment window)

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Any item that we have supplied can be returned within 30 days provided that it is in re-saleable condition and our product seal is unbroken, except in the case of a Special Order when return may, although not always, be refused and, if excepted, will be subject to a 25% re-stocking charge. Refund of goods value, plus VAT where applicable, will be notified by e-mail. Items returned from overseas should clearly state “Returned Goods – Unsuitable” on the outside wrapper, and where applicable, a CN22 or equivalent Customs Declaration form be completed as failure to do so may incur UK Customs & Excise import duty which will be deducted from any refund.

Please contact us if you are unclear about any aspect of our Returns Policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.gov.uk/online-and-distance-selling-for-businesses/distance-selling

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Your Favourite Scale Model Kits

Metcalfe Models & Toys Ltd is a first choice brand for many model railway enthusiasts. From the very first brainwave right up to the present, the company has gone from strength to strength producing card kits to a quality that has never been compromised. You will now see Metcalfe kits in their bright green packaging on the shelves of almost every model and hobby shop nationwide.

Find out more about why you should buy from us

  • Unbeatable quality
  • Quick dispatch on all orders
  • Friendly Technical Support Available!

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