Delivery and Returns

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All parcels are sent Royal Mail 48 tracked within the UK. If a parcel exceeds the weight limit set we will send via courier.

Postage Charges within the UK

Orders up to £19.99 – P&P £3.00
Orders over £20 – P&P £4.50

Outside the UK

Outside of the UK postage is charged at cost.
Once an order is received a pro forma invoice will be e-mailed back to you stating the postage cost with a secure link to a payment window.

Non UK customers are responsible for any duty or import taxes charged by their respective Customs Service upon the arrival of goods in their country. We do not include invoices in our parcels as a matter of security however we will provide them if requested to. Customers should contact their respective customs service for details of any charges that may be levied, or regulations that may be applicable.
Customers who do not pay these charges may have their parcel(s) returned to us by the customs service concerned. In the event of this happening the customer would forfeit the postage paid and would be liable for a second postage charge if they would like the parcel(s) to be re-sent.

ReturnsArrow_Icon_01Returns

Any item that we have supplied can be returned within 30 days provided that it is in re-saleable condition and our product seal is unbroken, except in the case of a Special Order when return may, although not always, be refused and, if excepted, will be subject to a 25% re-stocking charge. Refund of goods value, plus VAT where applicable, will be notified by e-mail. Items returned from overseas should clearly state “Returned Goods – Unsuitable” on the outside wrapper, and where applicable, a CN22 or equivalent Customs Declaration form be completed as failure to do so may incur UK Customs & Excise import duty which will be deducted from any refund.

Please contact us if you are unclear about any aspect of our Returns Policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at https://www.gov.uk/online-and-distance-selling-for-businesses/distance-selling

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Metcalfe Models & Toys Ltd is a first choice brand for many model railway enthusiasts. From the very first brainwave right up to the present, the company has gone from strength to strength producing card kits to a quality that has never been compromised. You will now see Metcalfe kits in their bright green packaging on the shelves of almost every model and hobby shop nationwide.

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