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Terms & Conditions

Terms & Conditions

About Us

Metcalfe Models and Toys Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Metcalfe Models and Toys Ltd
Bell Busk Skipton North Yorkshire BD23 4DU United Kingdom
Phone: 01729 830072
Fax: 01729 830074
Email: info@metcalfemodels.com
VAT Registration Number 804842730

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Full payment must be made in advance of delivery by Visa/Delta, MasterCard, Switch, Postal Order or Cheque drawn to a UK Bank. Unfortunately we cannot accept American Express or Diners. If we are unable to fullfill any part of an order within 21 days, refunds on pre-paid items will be sent. Card payments will not be processed until goods are ready for despatch

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Prices quoted are in UK Sterling and include VAT.

Shipping And Handling

The following postage charges apply to all UK destinations.

  • Orders up to £19.99 - p&p £2.50
  • Orders £20 and over - p&p £4.50

We no longer ship to destinations overseas, for reasons stated on our homepage.

Delivery Schedule

Delivery of goods in the UK. that are in stock is normally within 7 working days. Normal method of despatch is 2nd. class post or parcel post according to weight.

Back Orders

Out of stock items will be placed on back order, unless otherwise instructed.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01729 830072 (International +44 01729 830072) or fax us on 01729 830074 or write to us at Bell Busk Skipton North Yorkshire BD23 4DU United Kingdom

Privacy Policy

Please go to our privacy policy page

Returns Policy

Any item that we have supplied can be returned within 30 days provided that it is in re-saleable condition and our product seal is unbroken, except in the case of a Special Order when return may, although not always, be refused and, if excepted, will be subject to a 25% re-stocking charge. Refund of goods value, plus VAT where applicable, will be notified by e-mail. Items returned from overseas should clearly state "Returned Goods - Unsuitable" on the outside wrapper, and where applicable, a CN22 or equivalent Customs Declaration form be completed as failure to do so may incur UK Customs & Excise import duty which will be deducted from any refund. Please contact us if you are unclear about any aspect of our Returns Policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm